Appointment & Payment Policies

Booking and Payment

• Payment Due: The full appointment fee is required upfront at the time of booking to secure your slot.

• All fees are NON-REFUNDABLE.*

• Accepted Payment Methods: We accept major payment platforms, including Apple Pay, Cash App, Debit/Credit Cards (via Stripe), and Venmo.

• Payment Integrity: Any fraudulent, bounced, or declined payments will result in the client being permanently blocked from future bookings.

Rescheduling and Late Policy

• Communication: If you are running late, please notify us as soon as possible.

• Grace Period: There is a 10-minute grace period for all appointments.

  • If you arrive after 10 minutes (especially without communication), a $10 late fee may be applied.

• Cancellation/No-Show: If you do not arrive after 15 minutes, the appointment will be canceled. The paid fee will not be refunded or transferred to a future booking.

• Changes to Appointment: You can schedule, reschedule, or cancel your appointment up to 24 hours before the start time.

• Cancellations within 24 Hours: Appointments canceled or changed within 24 hours of the start time forfeit the entire fee; it is non-refundable and non-transferable.

*Please see our full policy page regarding payment, refunds, and cancellations.